Public sector

Program integrity without slowing down genuine applicants

Fabricated supporting documents are the fastest-growing fraud in visa, benefits and licensing. The hard part is not catching them. It is catching them without making life worse for the overwhelming majority who are honest.

The problem

The asymmetry that breaks programs

SCALE

Fabrication is cheap, checking is not

One person can generate a thousand plausible supporting documents in an afternoon. Assessing a thousand takes an assessor weeks.

PRESSURE

Delay falls on the honest

Tightening document checks lengthens processing for everyone. The applicant who suffers most is the one with nothing to hide and a deadline.

EVIDENCE

Decisions must be explicable

An adverse decision has to be defensible on review. "It looked wrong" is not a finding; it is an opinion that will not survive a tribunal.

How CapSeal applies

Move the trust decision to the moment of capture

CAPTURE

Evidence sealed at source

Applicants capture supporting documents through a sealed flow. The provenance travels with the file rather than being asserted separately.

DECIDE

A record, not an opinion

Every verdict is a signed proof object: the inputs, the checks, and what each check measured. A decision can be re-explained years later with the evidence that produced it.

REVIEW

Replayable by the reviewer

A tribunal or an integrity unit can re-run the verification themselves, offline, without asking us and without taking our word for it.

Inside your workflow

Where CapSeal sits in the application lifecycle

CapSeal does not replace your assessment process - it adds two touchpoints to the one you already run. Documents are sealed at lodgement, a verdict attaches at assessment, and each file routes down one of three paths. Every outcome lands back in your case system with the proof stored on the file.

YOUR PROCESS • STAGE 1 Application lodged Applicant submits documents via portal or registered agent CAPSEAL: documents sealed at lodgement YOUR PROCESS • STAGE 2 Assessment File assessed by officers in your case system as normal CAPSEAL: verdict attached to file ATTESTED-GENUINE Fast-track Verified low-risk stream - faster processing UNVERIFIED Officer assessment Your existing process, unchanged. Never auto-refused. TAMPERED / SYNTHETIC Integrity referral Grant or refund stopped; integrity team gets the file with proof YOUR PROCESS • STAGE 3 Decision & audit Every outcome lands back in your case system. The proof object is stored with the application - defensible at internal review, tribunal appeal and audit, years later, without calling CapSeal. INTEGRATION FOOTPRINT Runs beside existing lodgement portals and case systems - sealing at upload, one API call at assessment. Officers remain the deciding authority. Paper applications simply route to officer assessment as today.

Note the middle path. An application lodged on paper, through an agent, or from somewhere the app is unavailable routes to normal officer assessment exactly as it does today - never auto-refused. Absence of provenance is not evidence of anything, and a program that treated it as adverse would fail on review.

What this does not do

Where the evidence stops

CapSeal establishes where a piece of evidence came from, and produces a record of that finding which survives review.

  • It does not assess whether a claim is truthful. Provenance is a fact about a file, never about a person's intent.
  • It must not be the sole basis for an adverse decision. Absence of provenance is common and largely uninformative, and the most frequent cause is a messaging app stripping metadata.
  • It does not replace identity verification, document issuer checks, or an assessor's judgement.

The full position is in the Product Disclosure. We would rather you knew the boundary before you bought than after.

Industry brief

The public-sector numbers, with every input cited

A bottom-up model for a program processing 120,000 applications a year, anchored to the average claim actually observed in Australia's largest refund-fraud event. Eight pages, every assumption on the page.

$26.2M
improper payments prevented per year, base case
$2.7B
fraudulent GST refunds stopped before payment, Operation Protego
57,000
people attempted the fake-business GST refund fraud
Minutes
to fabricate a bank letter or employment reference with AI tools

The honest boundary, stated in the brief itself: the model covers fabricated supporting documents, the category capture-time provenance directly prevents, on the share of a program carrying direct payment risk. It does not claim identity fraud that uses genuine documents, eligibility misstatement, or organised schemes that never submit a document. The figures are modelled from published ranges and ATO and DHA reporting, not results from a named program.

Public-sector brief (PDF)
Integration

Three things to wire up

  1. Capture Drop the iOS or Android SDK into the flow your users already complete. Our capture-integrity engine measures the scene on the device and seals the result before it leaves the handset.
  2. Verify One authenticated call at intake returns a verdict, a basis and a proof object. See the SDK.
  3. Route Automate on proven and declared. Send everything else to a human with the report attached.

Try the verification half right now, with no signup, at capseal.ai/check.

Protect program integrity without lengthening the queue.

We work with integrity teams on a bounded pilot against a single evidence type.

Book a pilot Check a file first Public-sector brief (PDF)